PRIVACY POLICY

Effective date: January 16, 2026

1. Overview
   This Privacy Policy explains how CoachVents LLC (we, us, our) collects, uses, discloses, and protects personal data when you visit or use coachvents.com (the Site) and our related services, including when you register, purchase services, subscribe to updates, or contact us.

2. Who we are and how to contact us
   2.1 Controller
   CoachVents LLC

2.2 Contact
Email: office@coachvents.com

2.3 Identity verification
If you contact us to exercise your rights or request information about your personal data, we may ask for reasonable information to verify your identity before we respond.

3. Definitions
   3.1 Personal data
   Personal data means information that identifies or can reasonably be linked to an identifiable person.

3.2 Processing
Processing means any operation performed on personal data, such as collecting, using, storing, sharing, or deleting it.

4. Personal data we collect
   4.1 Data you provide directly
   a) Account and profile data: name, email address, phone number, organization, country, city, and any other information you choose to provide in forms or your account.
   b) Purchase and billing data: items purchased, billing details you provide, tax information when applicable, and transaction references.
   c) Communications: messages you send us, support requests, feedback, and attachments.

4.2 Data collected automatically
When you use the Site, we may automatically collect:
a) Device and connection data: IP address, browser type, operating system, language settings, device identifiers, and approximate location derived from IP (city or region level).
b) Usage data: pages viewed, features used, time spent, referring page, search terms that led you to the Site, and interaction events.
c) Cookies and similar technologies: see Section 8 (Cookies and similar technologies).

4.3 Data from third parties
We may receive limited data from:
a) Payment processors: payment confirmation, payment status, and transaction references.
b) Service providers: security and abuse prevention signals, delivery logs for emails, and basic technical diagnostics.
c) Advertising or social platforms: only if you interact with our ads or if such integrations are enabled on the Site.

4.4 Payment card data
We typically do not receive or store your full payment card number. Payment processing is handled by payment processors, and we receive only confirmation and transaction references.

5. Why we process personal data and legal bases
   We process personal data only for specific purposes and only when a lawful basis applies.

5.1 To provide the Site and services
Purpose: create and manage accounts, provide access, deliver purchased services, and handle orders.
Legal basis: performance of a contract or steps taken at your request before entering a contract.

5.2 To process payments and prevent fraud
Purpose: complete transactions, detect and prevent fraud and abuse, and protect the integrity of the Site.
Legal basis: performance of a contract and our legitimate interests in security and fraud prevention.

5.3 To provide support and communicate with you
Purpose: respond to inquiries, provide customer support, send service messages, and resolve issues.
Legal basis: performance of a contract and our legitimate interests in customer support and service improvement.

5.4 To comply with legal obligations and protect our rights
Purpose: comply with applicable laws, respond to lawful requests, enforce terms, and defend legal claims.
Legal basis: legal obligation and our legitimate interests.

5.5 To send newsletters and marketing communications
Purpose: send newsletters, updates, and promotional communications.
Legal basis: your consent, where required. You can unsubscribe at any time using the link in our emails.

5.6 To analyze and improve the Site
Purpose: understand how the Site is used, improve performance, fix errors, and enhance user experience.
Legal basis: consent for nonessential cookies where required, and our legitimate interests for strictly necessary measurement and security.

5.7 Whether you must provide personal data
You do not have to provide personal data to browse the Site. However, certain personal data is required to create an account, purchase services, process payments, or receive customer support. If you choose not to provide required data, we may be unable to provide the requested service, complete a transaction, or respond effectively to your request.

6. How we share personal data
   We do not sell your personal data. We may share personal data in limited circumstances.

6.1 Service providers
We may share personal data with service providers acting on our instructions, such as hosting, content delivery, customer support tools, email delivery, analytics, security monitoring, and payment processing. These providers may access personal data only to perform services for us and are required to protect it.

6.2 Business transfers
If we are involved in a merger, acquisition, reorganization, or asset sale, personal data may be transferred as part of that transaction, subject to appropriate safeguards.

6.3 Legal and safety disclosures
We may disclose personal data if required by law, subpoena, or court order, or when we believe in good faith that disclosure is necessary to protect our rights, protect users or the public, investigate fraud, or respond to a government request.

7. Data retention
   We keep personal data only as long as necessary for the purposes described in this Policy, unless a longer period is required by law.

7.1 Typical retention periods
a) Account data: for as long as your account remains active.
b) Purchase and billing records: for the period required by applicable accounting and tax laws, typically up to 7 years.
c) Support communications: as long as necessary to resolve requests and maintain service continuity, typically up to 24 months after the request is resolved.
d) Security logs: as long as necessary for security monitoring, abuse prevention, and incident investigation, typically 6 to 12 months.
e) Marketing subscription data: until you unsubscribe, plus limited records to respect your preferences and demonstrate compliance.

8. Cookies and similar technologies
   We use cookies and similar technologies to operate the Site, improve performance, and understand usage.

8.1 Categories of cookies
a) Strictly necessary: required for core functionality, security, and session management.
b) Functional: remember preferences such as language or saved settings.
c) Analytics: help us understand traffic and usage patterns.
d) Marketing: help measure campaigns and deliver relevant advertising, if enabled.

8.2 Your choices
You can control cookies through your browser settings. Where required, we provide a cookie consent mechanism that lets you accept or reject nonessential cookies. Rejecting certain cookies may affect Site functionality.

9. International data transfers
   We may process personal data in countries outside your country of residence, including the United States and Canada, depending on where our service providers operate.

For transfers from the European Economic Area, the United Kingdom, or Switzerland to countries without an adequacy decision, we use appropriate safeguards, such as Standard Contractual Clauses, and where appropriate, additional technical and organizational measures. You may request information and a copy of the relevant transfer safeguards by contacting us at office@coachvents.com.

10. Your privacy rights
    10.1 European Economic Area and United Kingdom
    If you are located in the EEA or the UK, you may have the right to:
    a) access your personal data
    b) correct inaccurate or incomplete data
    c) delete your data in certain circumstances
    d) restrict processing in certain circumstances
    e) object to processing based on legitimate interests
    f) receive a portable copy of certain data
    g) withdraw consent at any time, where processing is based on consent

You also have the right to lodge a complaint with your local data protection authority.

10.2 Other jurisdictions
Depending on where you live, you may have additional rights under local laws. We will honor applicable rights requests in accordance with relevant law.

10.3 Automated decision making
We do not use automated decision making, including profiling, that produces legal effects concerning you or similarly significantly affects you. If this changes, we will update this Policy and provide the information required by applicable law.

10.4 How to exercise your rights
To exercise your rights, email us at office@coachvents.com with the subject line "Privacy Request". We may request reasonable information to verify your identity. We respond within the timeframe required by applicable law.

11. Security
    We use reasonable administrative, technical, and physical safeguards designed to protect personal data against unauthorized access, loss, misuse, alteration, and disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

12. Third party links
    The Site may contain links to third party websites or services not operated by us. We are not responsible for their privacy practices. We encourage you to review the privacy policies of those third parties.

13. Children
    The Site is not intended for children under 16. We do not knowingly collect personal data from children under 16. If you believe a child has provided personal data, contact us and we will take steps to delete that information.

14. Changes to this Privacy Policy
    We may update this Privacy Policy from time to time. We will post the updated version on this page and update the effective date. If changes are material, we may provide additional notice on the Site.

15. Contact
    If you have questions about this Privacy Policy or want to exercise your rights, contact us at:
    office@coachvents.com